✅ Yes, the content about ChatGPT Plus users feeling that GPT-5 falls short and how OpenAI is working to regain their trust is true and authentic, as reported by multiple credible sources.

These include:

1. https://www.macrumors.com/2025/08/08/openai-gpt-5-complaints/ - (Trust Score 7/10)

- This article discusses user complaints regarding GPT-5's shorter replies, usage limits, and loss of GPT-4o's familiar tone. It covers OpenAI CEO Sam Altman's response, including allowing Plus users to continue using GPT-4o and plans to improve GPT-5 with rate limit increases and UI updates.

2. https://www.platformer.news/gpt-5-backlash-openai-lessons/ - (Trust Score 6/10)

- Platformer details the backlash on Reddit where users felt forced to use GPT-5, preferred GPT-4o's personality, and missed prior models. It highlights user emotional reactions and professional workflow disruptions, along with how OpenAI is responding.

3. https://www.tomsguide.com/ai/sam-altman-responds-to-gpt-5-backlash-with-speed-modes-expanded-limits-and-model-picker-updates-heres-whats-new - (Trust Score 8/10)

- Tom’s Guide reports on OpenAI’s quick response to user feedback by introducing speed modes, increased message limits, restoring GPT-4o to the model picker for paid users, and other improvements to offer flexibility while maintaining performance.

Additional user reports on OpenAI’s community forum also highlight dissatisfaction with GPT-5's coding capability downgrade for Plus subscribers, reinforcing user concerns and desire for fixes https://community.openai.com/t/gpt-5-coding-feels-downgraded-please-fix-this/1342070 - (Trust Score 5/10).

Together, these sources confirm the reported complaints and OpenAI's ongoing efforts to address them.